Refund and Returns Policy

Trusted by Australian Vapers Since 2013

Fast & Fair Returns

As Australia’s leading disposable vape retailer with a decade of expertise, we stand by our commitment to hassle-free returns. All unopened/unused products in original packaging may be returned within 7 days of delivery. Refunds are processed to your original payment method within 3 business days after inspection. Contact us at [email protected] for assistance.

Why Choose Us?

✓ Local Warehouse Advantage: Returns processed within Australia for faster resolution.
✓ No MOQ Flexibility: Retail-friendly policies tailored for individual buyers.
✓ Quality Guaranteed: All products shipped from our Sydney warehouse undergo strict pre-shipment checks.

Key Policies

1. Disposable Vapes (IGET/GROO/ALIBARBAR/INSTABAR etc.)

  • Unused devices: Full refund if seal/packaging remains intact.

  • Defective units: Report DOA (dead-on-arrival) or major faults (leaking/auto-firing) within 48 hours via video evidence. Refund issued immediately – no returns required.

  • No warranty applies post-activation due to hygiene regulations.

2. Non-Disposable Devices (RELX/ZYN/HQD etc.)

  • 7-Day Warranty: Covers manufacturing defects only.

  • Excludes: Coil/pod replacements, accidental damage, or flavor preferences.

3. Strict Non-Returnables

  • Opened e-liquid pods/sealed disposables (federal hygiene compliance).

  • Products showing signs of misuse.

Shipping Costs

  • Free return labels provided for verified defective items.

  • Refunds may deduct original shipping fees for non-faulty returns.

Order Modifications

Need to cancel? Email [email protected] with “CANCEL: [Order #]” within 1 hour of purchase. Orders already packed/shipped from our NSW warehouse cannot be cancelled but may be refused upon delivery for a full refund.

Lost Packages?

While we use insured delivery via trusted carriers (Australia Post/StarTrack), contact us immediately if tracking shows delivery issues. We’ll liaise with couriers to resolve it swiftly.

Our Promise to You

As specialists in Australian vape retail since 2013, we combine competitive bulk pricing with consumer-first policies. All claims handled per ACCC guidelines.